Digital delivery to become a permanent operating model in Hämeenlinna
The National Archives of Finland has decided to make digital delivery a permanent operating model at the Hämeenlinna branch from 1 August 2025 onwards.
The National Archives of Finland has decided to make digital delivery a permanent operating model at the Hämeenlinna branch from 1 August 2025 onwards.
Digital delivery
With digital delivery, the customer receives the material they have ordered in a digitised form in the Astia online service, instead of it being physically delivered to the branch’s reading room.
The primary research method of the materials will continue to be digital
The reading room and customer service of the Hämeenlinna branch have been closed to customers during the trial. Materials have only been delivered digitally, with some exceptions.
However, the permanent operating model takes into account the customer feedback received during the trial, and opportunities for the physical use of materials will also be added to the service model. The primary way of using the materials will still be digital.
The objective of the operating model is a 14-day delivery time. For digitisations requiring special measures, the delivery time is 30 days. One archival unit at a time will be delivered to the customer free of charge.
Limited possibilities available for reading room use as well
The Hämeenlinna branch plans to offer two different models for the use of analogue materials in the reading room in the future:
- A self-service day once a month for individual customers whose material cannot be digitised or the digitisation is not feasible due to the scope of the material or copyright reasons, for example. Order handling officers will assess which materials are not suitable for digitisation.
- There will be a separate service concept for those carrying out scientific research, offering a possibility for more extensive self-service based on advance applications for a specific need and for a specific period. The aim is to enable long-term work with extensive research materials without having to agree on each visit separately.
We will communicate the details of the service model when the planning has progressed to precise instructions for users.
More information
Vili Herdell
Director, User Experience and Innovation
[email protected]
Maria Kallio-Hirvonen
Head of unit, User Experience
[email protected]